Terms of Use
Welcome to Plan WeGo! By using our awesome service and creating an account you're agreeing to these Terms of Use. They're here to ensure you have a fantastic experience with Plan WeGo. So, let's get started and make your journey with us amazing!
Plan WeGo Service
We're all about making travel planning easy and inspiring! So, this is a friendly heads-up: these Terms of Use are an agreement between you and Plan WeGo, Inc. We're here to provide you with Plan WeGo Service that includes our products, features, and tech to make travel planning easy and inspiring.
Our Services
We offer services that empower you to create, connect, discover, and share your travel adventures, fostering a community centered around inclusive and caring values. Our platform is designed to understand your preferences and travel aspirations, facilitating the discovery and sharing of enjoyable adventures. Committed to maintaining a safe environment, we employ both human oversight and technological tools to prevent misuse and violations of our Community Guides and Terms of Use. We may collaborate with law enforcement in cases of illegal or harmful content. Central to our service is the organization and optimization of recommendations for our travel community, leveraging artificial intelligence and machine learning to connect users with experiences that align with their travel journey. We utilize data from Plan WeGo to ensure relevance in suggestions, ads, offers, and sponsored content, continually striving to enhance our product and its utility for the travel community.
How Our Service Is Funded
Instead of relying only on payments to use Plan WeGo, we may earn money from subscriptions, bookings, ads, and sponsored content that businesses pay us to promote. We may use some of your activity data to show you content, recommendations, offers, and ads that are more relevant to you.
We may provide advertisers, sponsors, and business partners with performance data to help them understand how people interact with their ads, listings, offers, or sponsored content on Plan WeGo. We do not share information that directly identifies you, such as your photos, name, or email address, unless you give us permission or we are required to do so by law.
Our Privacy Policy
Our Privacy Policy explains in depth how we collect, use, and share data. It also explains the ways you can control your information, as you use Plan WeGo. You must agree to the Privacy Policy to use Plan WeGo.
Your Commitments
In exchange for our dedication to delivering the Service, we ask for your commitment to the following guidelines. To ensure the openness and inclusivity of Plan WeGo, we also prioritize safety, security, and adherence to the law. Therefore, we request that you adhere to certain restrictions to participate in the Plan WeGo community. These include being at least 16 years old and not having had your account disabled by us for violations of the law or any of our policies in the past.
To maintain a safe and inclusive community on Plan WeGo, all users must adhere to these guidelines.
When you sell a plan
Additional Rights We Retain
We assert full ownership rights over our content, but not yours. Any utilization of our intellectual property and trademarks is only permissible with our explicit written consent, according to the guidelines outlined in our Brand Guidelines. Extraction of source code from our platform is strictly prohibited.
Third-Party Travel Content and Provider Information
Our app is designed to help users discover, save, organize, and plan travel-related information in one place. Some business, hotel, destination, and location information displayed in the app may be provided by third-party services, publicly available sources, user submissions, or external platforms, including but not limited to Google Places and Booking.com.
We do not own, operate, verify, or control all third-party listings, business profiles, photographs, descriptions, prices, availability, reviews, ratings, map data, contact information, or other information displayed through or linked from the app. Such information may be provided by third-party platforms, business owners, travelers, or other users, and may change at any time.
Google Places and Location Data
Our app may use Google Places, Google Maps Platform, or related Google services to display publicly available business, location, map, and place information. This may include business names, addresses, phone numbers, websites, hours of operation, categories, reviews, ratings, photos, and other location-related data.
Google Places content is provided by Google and/or its contributors and is subject to Google's own terms, policies, and content management processes. We do not control the underlying Google business listings or Google Places content. If a business owner wishes to modify, claim, correct, or remove information appearing on Google, the business owner must do so directly through Google's business/profile management or content removal tools.
Where required, we display attribution or other notices associated with Google Places content.
Booking.com and Travel Booking Services
Our app may display hotel, lodging, or travel-related information made available through Booking.com or other third-party travel providers. We may participate in affiliate or referral programs with such providers.
We do not directly provide, own, operate, or control hotels, lodging, transportation, tours, experiences, reservations, or other travel services. Any booking, reservation, cancellation, payment, refund, availability, price, fee, tax, policy, or customer service matter related to a third-party provider is governed by that provider's own terms and conditions.
When users choose to book through Booking.com or another third-party provider, they are leaving or interacting with a third-party service, and that provider is responsible for the booking transaction.
User-Generated Content and Saved Links
Users may save, submit, upload, link, organize, or share travel-related information through the app. This may include links to hotels, restaurants, attractions, businesses, itineraries, notes, websites, or other third-party content.
We are not responsible for the accuracy, legality, completeness, availability, or appropriateness of user-generated content or third-party links submitted by users. The inclusion of a business, hotel, destination, link, listing, or location in the app does not imply endorsement, sponsorship, affiliation, or approval by that business or by us.
We reserve the right to remove, limit, suppress, or modify app-specific user-generated content or presentation where we believe it violates our policies, applicable law, third-party rights, or the intended use of the app.
Accuracy of Travel Information
Travel-related information may be incomplete, inaccurate, outdated, unavailable, or subject to change. This may include, but is not limited to, business hours, prices, availability, amenities, ratings, photographs, addresses, contact details, booking terms, cancellation policies, and accessibility information.
Users should confirm important details directly with the relevant business, hotel, travel provider, or official source before making travel decisions.
No Endorsement or Affiliation
Unless expressly stated, the appearance of any business, hotel, destination, listing, photograph, logo, name, trademark, or third-party link in the app does not mean that the business is affiliated with, sponsored by, endorsed by, or partnered with us.
Our app serves as a tool for travelers to organize and discover travel information. We do not represent that any third-party business has approved, authorized, or requested inclusion in the app.
Business Owner Requests
If you are a business owner and believe information about your business is inaccurate, inappropriate, or should not appear in our app, you may contact us at cs@planwego.net.
Because some information is provided by third-party platforms such as Google Places, Booking.com, or user-submitted links, we may not be able to remove or modify the underlying source content. In those cases, you may need to contact the relevant third-party platform directly.
However, we may review requests concerning how a business appears within our app and may, at our discretion, adjust, suppress, or remove app-specific content or presentation where technically feasible and appropriate.
Content Removal
At our discretion, we may remove content or information you've posted or shared to Plan WeGo services that violate the Terms of Use or the Plan WeGo Community Guidelines, or we are required to do so by law.
Removal and Termination of Your Account
We can refuse to provide or stop providing all or part of the Service to you (including terminating or disabling your access to the Plan WeGo Products and Plan WeGo Company Products) immediately to protect our community or services, or if you create risk or legal exposure for us, violate these Terms of Use or our policies (including our Plan WeGo Community Guidelines), if you repeatedly infringe other people's intellectual property rights, or where we are permitted or required to do so by law. We can also terminate or change the Service, remove or block content or information shared on our Service, or stop providing all or part of the Service if we determine that doing so is reasonably necessary to avoid or mitigate adverse legal or regulatory impacts on us. If you believe your account has been terminated in error, or you want to disable or permanently delete your account, consult with customer service.
When you request to delete your account, the deletion process will automatically begin and you will no longer be able to receive payment for plans that have been sold. To avoid this, we recommend you stop selling the plan and wait two weeks before deleting your account to ensure you receive all proceeds. You will also no longer be able to log in. Things that will be deleted immediately are your username, plans, posts, comments, photos, rating, reviews, and itinerary. Emails sent to Plan WeGo may take up to 30 days to remove from our system. While the deletion process is being undertaken, the content is no longer visible to other users. Still, it remains subject to these Terms of Use and our Privacy Policy. After the content is deleted, it may take us up to another 30 days to remove it from backups and disaster recovery systems.
Some exceptions to this are, when you sell a plan or share a plan with a co-planner. In these cases, content will not be deleted from the purchaser or co-planner's account. A copy of the plan will remain available on the co-planner and purchaser's accounts. If they have not deleted it (in which case this license will continue to apply until that content is deleted); or where deletion within 90 days is not possible due to technical limitations of our systems, if so, then we will delete the content as soon as it is technically feasible; or where deletion would restrict our ability to investigate illegal activity or violations of our policies. If we need to comply with a legal obligation, such as the preservation of evidence; or comply with a judicial or administrative authorities request, law enforcement, or a government agency.
We have the right to refuse, suspend, or terminate your access to all or part of the Plan WeGo Products immediately to protect our community or services, if you pose a risk of legal exposure, if you violate our Terms of Use or policies (including Community Guidelines), if you repeatedly infringe on others' intellectual property rights, or if required by law.
We may also terminate the Service, remove or block content, or cease providing part or all of the Service if we believe it is reasonably necessary to avoid legal or regulatory issues. If you wish to disable or permanently delete your account, contact CS@planwego.net. When you request content or account deletion, the process begins within 30 days, and it may take up to 100 days to remove it. The content is not visible to other users and is still bound by our Terms of Use and Privacy Policy.
If you delete or disable your account, these Terms shall terminate as an agreement between you and us, but this section and the section below called "If We Disagree" will apply even after an account is deleted.
If We Disagree
If any aspect of this agreement is unenforceable, the rest will remain in effect. Amendments to this agreement must be in writing and signed by us. If we fail to enforce this agreement, it will not be a waiver and we reserve all rights not expressly granted to you. This agreement does not give rights to any third parties and cannot be transferred. Our rights and obligations can be assigned to others in the event of a merger, acquisition, or sale, or by law.
If something happens
Our Service is provided on an "as is" basis, and we cannot guarantee its safety, security, or flawless functionality at all times. To the extent permitted by law, we explicitly disclaim all warranties, whether expressed or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not control the actions, conduct, or content of individuals, and we are not accountable for their or your online or offline activities, including any unlawful or objectionable content. Additionally, we disclaim responsibility for services and features offered by other entities or companies, even if accessed through our Service. Our liability for events on the Service is limited within the bounds of the law.
You acknowledge that we are not liable for any lost profits, revenues, information, or data, or for consequential, special, indirect, exemplary, punitive, or incidental damages arising from or related to these Terms, even if we are aware of their potential occurrence. This limitation includes instances where we delete your content, information, or account.
Our overall liability in connection with these Terms will not exceed the greater of $60 or the amount you have paid us in the past twelve months. You agree to defend, indemnify, and hold us harmless from any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees and costs, related to these Terms or your use of the Service. You will cooperate with us as required in the defense of any claim, and we reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, with your consent required for any settlement.
If we have a Dispute
With a few exceptions outlined below, both you and we agree that any legal claims, disputes, or causes of action arising from or related to these Terms or Plan WeGo ("claims") must be resolved through individual arbitration. Class actions and class arbitrations are not allowed; claims can only be brought on an individual basis, affecting only the claimant and not other Plan WeGo users.
Any other claims are subject to arbitration. Alternatively, claims may be brought in your local "small claims" court, or if not, they must be resolved through binding individual arbitration, administered by the American Arbitration Association under its Consumer Arbitration Rules, with a waiver of the right to a jury trial. Certain claims, such as those related to intellectual property, violations of our Platform Policy, or unauthorized interference with the Service, may be brought directly to court.
If a court decides that a particular claim can't be settled through arbitration as mentioned here, only that specific claim can go to court. All other claims have to be resolved through arbitration. Alternatively, you can take claims to your local small claims court, or if not, they need to go through individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules and a waiver of the right to a jury trial.
The Federal Arbitration Act oversees how we handle arbitration. You can choose not to be a part of this within 32 days of agreeing to these Terms. Just send your name, address, Plan WeGo username, email, or phone number linked to your account, along with a clear statement that you want to opt out, to Plan WeGo Inc. at our address. To start an arbitration, send a written Notice of Dispute, including your name, address, Plan WeGo account details, a detailed description of the issue, and what solution you're seeking. We will send you a Notice of Dispute to your Plan WeGo email or another suitable method. If the dispute isn't resolved within 40 days of receiving this notice, either party can begin arbitration. Costs and fees for claims will follow the rules of the arbitration provider. Claims not settled through arbitration or small claims court will be exclusively handled in the U.S. District Court in Seattle, WA, or a state court in King County, WA. You agree to the personal jurisdiction of these courts, following the laws of the State of Washington, unless preempted or inconsistent with federal law.
Unsolicited feedback, suggestions, and recommendations
We look forward to your feedback, suggestions, and recommendations. We may use them without compensating you for them. We do not keep them confidential.
Updates to these Terms
From time to time, we change our Service and policies. We will notify you before we make changes to the Terms and allow you to review them before they go into effect. If you continue to use the Service, you will be bound by the updated Terms. If you do not want to agree to our Terms of Use or updated Terms, you can delete your account.
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